Frequently Asked Questions

Everything you need to know about your writing instrument journey.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the UK, while international orders can take 7-14 business days depending on the destination and customs processing.

Can I return a fountain pen if I have already inked it?

To be eligible for a full refund, items must be returned in their original, unused condition. We cannot accept returns on fountain pens that have been inked unless there is a manufacturing defect.

Do you offer engraving services for gifts?

Yes, we offer professional laser engraving on a wide selection of metal-bodied pens. Look for the 'Engravable' icon on the product page to personalize your purchase.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I know which refill fits my pen?

Each product page includes a 'Refills' tab that lists compatible ink cartridges and converters. If you are unsure, you can use our Refill Finder tool or contact our customer support team.

Do you ship internationally?

Yes, we ship to over 100 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on the weight of your order and your location.