Returns & Exchanges

At Cult Pens, we want you to be delighted with every purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Whether you have changed your mind or received a faulty product, our team is here to ensure your exchange or refund is processed swiftly.

1

Initiate Your Return

Contact our customer support team with your order number and details of the items you wish to return to receive a unique Return Authorization number.

2

Prepare the Package

Carefully pack the items in their original, undamaged packaging, ensuring all pens, inks, or accessories are secure to prevent damage during transit.

3

Ship the Item

Affix the provided return label or address the package to our warehouse, and drop it off at your local post office or designated courier point.

4

Refund Processing

Once our specialists inspect the returned goods, we will process your refund or dispatch your exchange item within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing